This place has no customer service!" I completely agree. I met another guest on the elevator and he remarked, " what a beautiful hotel, but I tried to order room service and no one picked up the phone. Management might be able to appreciate the lack of service their wait staff deliver if they were to witness the callous and detached behavior of these individuals towards the patrons. I was told that they would just be by and I was to stop them if I wanted something. I approached management regarding the ability to receive a food menu and asked if waitresses had defined areas for service. All three attempts to obtain food at this facility did not produce any results and the employees that I came in contact with, really need to receive training on how to deal with customers. He never returned to complete my order and as expected, I never received my food request. No problem, I showed him my ID which he barely acknowledged, and then he turned around and began to take orders from other patrons at the bar. I attempted three times to order food at the pool area, and the first time I attempted to order, the waitress replied "I am having a crisis right now", the second waitress I approached told me she was on a break, my final and last time I attempted to order food, I went to one of the bartenders and he asked my room number and when I asked to charge it to my room, he asked for ID. Spent a day at the pool as well as a night in the casino hotel, and I would have to say that customer service ranks a ZERO in my opinion.
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